Our Commitment to Your Privacy

Your privacy is a top priority at StarryTwig Hill. We are committed to protecting your personal information with transparency, integrity, and accountability in accordance with laws of Australia and international standards.

Policy Scope

This policy explains how we collect, use, store, and share your information when you interact with our website or travel services.

Information We Collect

• Contact details (name, email, phone, address)
• Travel preferences and requirements
• Transaction and payment data (processed by trusted providers)
• Website analytics and cookies for service improvement

How We Use Your Information

• To deliver our services and personalise your experiences
• For communication regarding bookings, offers, or essential travel notices
• To comply with legal obligations
• For marketing (only with your opt-in consent)

How We Protect Your Data

• Secure systems and encryption of sensitive data
• Strict access controls and regular privacy audits
• Staff training and accountability at all levels

Your Rights

• Access and update your information
• Request erasure or restrictions as per GDPR and Australian Privacy Law
• Withdraw consent for marketing at any time
• Complain to a privacy authority if concerns are unresolved

For any questions, please contact us: [email protected] or call +61 2 7912 4365.